Privacy Policy

Introduction

Wellness Pulse Health ("we", "us", "our") respects your privacy and takes the protection of your personal and health information seriously. This Privacy Policy explains what information we collect when you use our website or receive care from our clinic, how we use it, who we share it with, and the choices available to you.

By using this website or booking an appointment with us, you acknowledge the practices described in this policy.

Information We Collect

We collect information you give us directly, information created during your care, and a limited amount of technical information gathered automatically when you browse the site.

Information you provide

• Contact details such as your name, email address, phone number and preferred contact method
• Appointment details, including the service you are interested in and your availability
• Any message, question or description of symptoms you choose to send us
• Newsletter preferences and subscription details

Information created during your care

• Clinical notes, assessments, test results and treatment plans
• Insurance and billing information where relevant to your visit

Information collected automatically

• Browser type, device type and approximate location derived from your IP address
• Pages viewed and general usage patterns on our website

How We Use Your Information

We use personal information only where we have a lawful reason to do so. In practice that means to:

• Respond to enquiries, schedule appointments and confirm bookings
• Provide, coordinate and improve your clinical care
• Maintain accurate medical records and safety documentation
• Process payments and assist with insurance claims
• Send newsletters and health updates where you have asked to receive them
• Meet legal, regulatory and professional obligations
• Keep our website secure and understand how it is used so we can improve it

We do not sell your personal information, and we do not use your health information for advertising.

Legal Bases for Processing

Depending on where you live and the nature of the information, we rely on one or more of the following grounds:

• Consent — for example, when you subscribe to our newsletter
• Performance of a service — to arrange and deliver the care you have requested
• Legal obligation — to keep records as required by healthcare regulation
• Vital interests — where information is needed to protect someone's health in an emergency
• Legitimate interests — to run and improve our clinic and website in ways that do not override your rights

Cookies and Analytics

Our website uses a small number of cookies and similar technologies to remember your preferences and to understand which pages are useful. Cookies do not give us access to your device or to information you have not chosen to share.

• Essential cookies keep the site working and secure
• Preference cookies remember choices such as dismissed notices
• Analytics cookies show us aggregated, non-identifying traffic patterns

You can block or delete cookies in your browser settings. Doing so may affect how parts of the website behave.

Sharing Your Information

We share information only when it is necessary and with appropriate safeguards in place. This may include:

• Clinicians and staff involved in your care within our clinic
• Laboratories, imaging centres and specialists you are referred to, with your knowledge
• Insurance providers, where you ask us to assist with a claim
• Service providers such as our booking, email and IT suppliers, who act on our instructions only
• Regulators, courts or authorities where disclosure is required by law

We never sell your information to third parties.

Health Information and Confidentiality

Clinical information is held to a higher standard than ordinary personal data. Access is limited to the professionals involved in your care, recorded in an audit trail, and protected by confidentiality obligations that continue indefinitely.

Sharing your information with another provider normally requires your consent, except in the limited circumstances permitted or required by law — for example, where there is a serious risk to life or where a court order applies.

How Long We Keep Information

We keep medical records for the period required by healthcare regulation in our jurisdiction, after which they are securely destroyed or anonymised. Enquiry and marketing records are kept only as long as needed for the purpose they were collected, or until you ask us to remove them.

Your Rights and Choices

Subject to applicable law, you may:

• Request a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information we no longer need to keep
• Object to or restrict certain processing, including direct marketing
• Withdraw consent at any time where consent is the basis for processing
• Ask for a portable copy of information you provided to us

To exercise any of these rights, email contact@wellnesspulsehealth.com. We may need to verify your identity before acting, and some rights are limited by medical record-keeping obligations.

How We Protect Your Information

We use administrative, technical and physical safeguards designed to protect your information, including encrypted transmission, access controls, secure storage, staff confidentiality agreements and regular review of our procedures.

No system can be guaranteed as completely secure. If we ever become aware of a breach that affects your rights, we will notify you and the relevant authorities as required.

Children's Privacy

Our website is not directed at children, and we do not knowingly collect information from children through the site. Clinical information about a child is provided by a parent or guardian and handled with the same confidentiality as adult records.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or in the law. The revised version will always be published on this page with a new effective date. Material changes affecting how we use your information will be communicated clearly.

Contact Us About Privacy

Questions, requests or concerns about privacy can be sent to contact@wellnesspulsehealth.com or raised by phone at +1 415-921-0836. We will respond as promptly as we can and always within the timeframe required by applicable law.